FAQ

The DELIVERY DATE IS ESTIMATED by our carrier. This date may vary depending on the time of year (public holidays, holidays or exceptional weather for example). It is better to wait 1 or 2 more days before worrying.

Delivery
You can track your delivery with your delivery number, which is indicated "delivery" at the top and in bold on your invoice, by entering it in the search field "delivery number" on the home page.

You can also find this number in several places: in your emails when you have received your order, or in your account in the "order history" menu.

Over 80% of late packages arrive within 48 hours. After 2 days your delivery time estimated by our carrier, you can report it with your delivery number.

The fastest is by phone, directly from our carrier on +32 (0) 2 254 09 70, with your delivery number. Or via our contact page, always quoting your delivery number.

If the delivery person could not give you your package, he will certainly come back the next day.

And if you're still not there, he'll drop a notice in your mailbox with details on how to contact him.

Yes.

When confirming your order, you can choose your delivery method: to your home or to an authorized reseller near you.

If you are delivered to an address in BENELUX there is nothing to pay, you will not have to pay any customs duties, taxes or duties.

Beyond BENELUX, find out what to declare for your country. The payment of customs duties and additional taxes vary from country to country. Most often customs will ask you to provide 2 documents: a commercial invoice and a customs declaration.

Warning : If you come to pay in cash for your purchase from one of our approved BENELUX resellers, your country will necessarily ignore this process and depending on your country there is a good chance that you will have to declare this purchase to your national authorities, because we are not doing it for you, so please be careful in your duty.

Product
Momentary stockouts can occur during a significant increase in demand.
Our refinery is constantly working to best meet market demands. If you see a product that is "unavailable" it is most likely in the process of being manufactured. It should be available again the next day.
Help

You can order your investment metals through our secure website.

Select the products and the desired quantities that will be collected in your basket (top right of the website).

In your basket, follow the steps to finalize your order and select your delivery options: have it delivered to your home discreetly or come and collect your order from one of our resellers.

An invoice will be sent to you by email with all the payment information for your order. You have a maximum of 2 working days to pay, after this time your reservation will be canceled.

The day of receipt of your payment, your order will be prepared with the utmost care and usually shipped the same day.